FAQ
Find detailed answers to common questions about Uncle Luk’s canned abalone and our services.
Have a Question?
Whether you have a question about our premium seafood products, wish to learn more about our abalone craftsmanship, or want to explore partnership opportunities, we are here to assist you.
Online Order
What are Uncle Luk’s delivery schedules?
Deliveries via courier service require 2 to 7 working days and vary according to the recipient’s address.
Can I place orders online although I never registered any user/member account online?
No. You need to register a user/member account before you proceed further to shop online.
If I purchased an item before a promotion starts but is due to receive it only after the promotion is running, am I entitled to the promotion’s benefits?
No. Orders are processed at the point of our receiving them, hence, items would be charged at the price as at the moment of sale, regardless of the delivery date.
May I place my order through the phone?
No. We do not accept phone orders.
Can I make changes to my order items, delivery address, billing details and other order details after I have received the order confirmation via email?
No. Changes cannot be made to a confirmed order. Please ensure all the items , billing details, address and other order details are correct before you checkout and payment.
Payments
What payment methods are accepted?
We accept online Credit Card and Debit Card payments via VISA and MASTER cards and Online Banking. However, you’re most welcome to visit our nearest branch.
Can I request for an official invoice to be sent to my billing address for my order?
No, you may log in to My Account and search under the records of your orders under Orders to view and print out a copy of your invoice.
Can I request for a separate invoice to be issued to my company for the order I have placed?
No. We would not be able to issue a separate invoice as your order has been paid directly with you Debit/Credit Card.
Products
Can I choose to exclude certain items contained within hampers?
The contents of hampers are fixed as displayed.
